Refund Policy
We want you to be genuinely happy with ECG Weekly. If it isn't the right fit, changing your mind should be easy — not a negotiation. Here is exactly how refunds work.
10 days
to request a refund, on new purchases and renewals
$0
no processing fees, ever
Instant
self-serve, no waiting on a review in most cases
The simple version
Request a refund within 10 days of your charge and, as long as you've only had a light look around, we refund you in full — with no fee. You can do it yourself from your account in a couple of clicks; you don't need to email anyone or explain yourself.
How to request a refund
Open Manage membership in your account. The refund option is always right there — never buried. You can also start a request anytime through Support.
When your request qualifies for an automatic refund, it's processed immediately — we send you an email confirmation and adjust your access right away.
Two clocks, kept honest
- Your request window is 10 days. That's our promise, and it's the one thing you need to watch.
- Settlement takes 5–7 business days. Once we issue the refund, that's how long your bank and card network take to show it on your statement. That part isn't ours to speed up — but the refund is already on its way.
One fair-use check
Automatic refunds are for changing your mind, not for consuming the library and then asking for your money back. If you've unlocked more than 3 workouts since your charge, your request goes to a person for a quick look rather than processing automatically — we'll still make it right, it just isn't instant. The automatic path is available once per account.
CME purchases
Because CME has real value the moment it's claimed, we can't refund a CME purchase after CME has been claimed, or more than 8 days after purchase — whichever comes first.
Renewals
Annual renewals get the same 10-day window as a new purchase. We also send a reminder about a week before any renewal, with a one-click way to not renew — so you're never surprised by a charge in the first place.
Not sure a refund is what you want?
From Manage membership you can also pause your membership (freeze your unused time and pick it back up later), switch plans, or take a prorated credit. These are options, never obstacles — the refund button stays right where you can see it.
Group & institutional accounts
Refunds on group or invoiced accounts are handled through your group leader and applied as an invoice credit rather than a card refund, with seats adjusted accordingly. Contact support and we'll take care of it.
Questions about a specific charge? Reach us anytime through Support — a real person will help.