Support
Need a hand? Chat with our support team right from the app, or browse the common topics below.
Chat with support
Start a live conversation — we'll get back to you as fast as we can.
Business hours
9am–5pm ET · Monday–Friday
If we're not online, send us a message and we'll reply when we're back.
Common topics
Signing in
We use passwordless sign-in. Enter your email and we'll send you a secure sign-in link — no password to remember.
Go to sign in →Membership & billing
Compare Essentials, Plus, and Max, see what each plan unlocks, and manage your subscription.
View plans →Group & residency plans
Bulk seats for programs and departments, with volume discounts. One payer, many seats.
See group pricing →CME & certificates
Max members claim up to 26 hours a year — 2 hours per four-week window. Fill out one short post-evaluation form per window; SimpleCME issues the certificate and keeps your transcript.
Open the CME center →Still stuck? and we'll take care of it.